FAQ
About Pathway Supply Co.
Who runs Pathway Supply Co.?
We're the supply side of Pathway Connection Solutions LLC, an automation and operations consultancy. We started Pathway Supply Co. because we were already buying desk, office, and tech gear constantly for our own work — and the Amazon experience for this category is broken. We file what we use, accumulate what works, and ship from US warehouses.
Why is the catalog so specific?
We curate by filter, not by taste. Every product in the library has to pass: ships from inside the US (2-5 days), has a real supplier with a return path, and earns its place at a working desk. We add new items weekly. We don't remove items just because they've been there a while — we accumulate.
Orders & Shipping
Where do orders ship from?
US warehouses (primarily California, Kentucky, and New Jersey). Most orders arrive in 2-5 business days via USPS, UPS, or FedEx depending on the supplier. Tracking syncs to your account automatically once the supplier confirms dispatch.
How long does processing take?
Most items ship within 1-3 business days of order. We mark items in the catalog when the supplier has a longer processing window. If processing time exceeds 5 business days, the listing will say so explicitly.
Do you ship internationally?
Not currently. Our supplier network is US-warehouse-only, which lets us hold the 2-5 day shipping promise. International shipping introduces customs delays and supplier-side complexity we haven't filed in the library yet.
Returns & Refunds
What's the return window?
15 days from delivery for any reason (preference, change of mind, didn't fit the desk). We cover return shipping for damaged, defective, or wrong-item shipments. For change-of-mind returns, the customer covers return shipping.
How do I start a return?
Email shopcroy2026@gmail.com with your order number and a brief reason. We respond within one business day with a return label or instructions.
What if the item arrives damaged?
Photograph the damage and email us within 48 hours of delivery. We process replacements or refunds without requiring the damaged item back unless the supplier explicitly requires it.
Payments & Pricing
What payment methods do you accept?
All major credit cards (Visa, Mastercard, Amex, Discover), Shop Pay, Apple Pay, and Google Pay via Shopify Payments.
Do you offer bulk discounts?
For orders of 10+ units of a single SKU or 5+ different products, email us before ordering and we'll apply a bulk discount. We work with operators outfitting teams, agencies setting up new workstations, and founders kitting out new hires.
What's the LAUNCH20 code?
20% off any order through 3 June 2026. Auto-applies via pathwaysupplyco.com/discount/LAUNCH20. Limit one use per customer.
The brand
Why "Pathway Supply Co." instead of just "Pathway"?
The parent company is Pathway Connection Solutions. The supply business sits as a sub-brand so we can keep the operating philosophy aligned without confusing what each entity does. PCS provides automation and operations services to founders. Pathway Supply Co. provides the physical gear those operators end up needing anyway.
Why is the catalog written like a notebook?
We treat each product entry as a field note — date filed, what it is, why it earned its place. That's how we'd describe our own purchasing decisions to a friend. We didn't want to sound like an Amazon listing.
How can I suggest a product to add?
Email shopcroy2026@gmail.com with the product name and a one-line reason it matters for remote operators. We don't always add, but we always read.
Technical & Trust
Is the site secure?
Yes. SSL via Shopify's standard certificate. Card information is processed by Shopify Payments and never touches our servers.
How do I contact you?
Email is the primary channel: shopcroy2026@gmail.com. We respond within one business day. We're a small operation — there's no chatbot, no offshore call center.
Where can I read your policies?
Refund policy · Shipping policy · Terms of service · Privacy policy